Welcome to Vitals Daily. These Terms and Conditions govern your use of our website and the purchase of products from us. By visiting our website, creating an account or placing an order, you confirm that you have read, understood and agreed to these terms. If you do not agree, please do not use our website.

1. About Us

Vitals Daily is an online store based in Pakistan, offering original mobile phones, laptops, headphones, smart watches and other electronic gadgets, with delivery across the country.

2. Eligibility

To place an order you must be at least 18 years old and capable of entering into a legally binding agreement. By ordering, you confirm that the information you provide is accurate, complete and belongs to you.

3. Products and Descriptions

We make every effort to display product descriptions, images, specifications and colors accurately. However, screen settings, lighting and manufacturer updates may cause small differences between what you see online and the actual product. All products are sold as original and brand-new, unless clearly described otherwise, and come with the warranty mentioned on the product page. We reserve the right to correct errors or update product information at any time without prior notice.

4. Pricing

• All prices are shown in the currency displayed on the website and may include or exclude taxes as stated.
• Prices and discounts may change at any time without prior notice.
• The price applicable to your order is the one shown at the time you place it.
• In case of an obvious pricing or typing mistake, we may cancel the order and refund any payment made, or offer you the chance to reorder at the correct price.

5. Placing and Accepting Orders

Placing an order is an offer to buy a product. An order is accepted only when we confirm it by phone, WhatsApp, email or SMS, or when the product is dispatched. We may decline or cancel an order for reasons such as:

• The product is out of stock or no longer available.
• Incorrect pricing or product information.
• Suspected fraud or unauthorized payment.
• Incomplete or incorrect customer details.
• Failure to confirm a Cash on Delivery order when contacted.

6. Payment Methods

We accept Cash on Delivery (COD), JazzCash, Easypaisa and debit/credit cards. Online payments are processed through secure third-party gateways. You agree to provide valid payment details and confirm that you are authorized to use the chosen payment method. For Cash on Delivery orders, payment must be made in full to the delivery person at the time of delivery.

7. Shipping and Delivery

• We deliver to addresses across Pakistan through our courier partners.
• Delivery is free on orders above Rs. 5,000. Standard delivery charges may apply to smaller orders and are shown at checkout.
• Delivery times are estimates and may be affected by location, courier delays, weather, public holidays or other events beyond our control.
• You are responsible for giving a correct and complete delivery address and a reachable phone number.
• Risk of loss passes to you once the order is delivered to the address you provided.

8. Returns, Refunds and Warranty

Returns, refunds and warranty claims are handled according to our Refund and Return Policy, which forms part of these Terms and Conditions. Please read it before making a purchase.

9. Promotions, Discounts and Membership

From time to time we may offer promotions such as seasonal discounts, welcome offers, free gifts on larger orders and member-only prices. Unless stated otherwise:

• Offers are available for a limited time and while stock lasts.
• Discounts cannot be combined with other offers.
• Free gifts are subject to availability and may be changed at our discretion.
• We may withdraw or change any promotion at any time and may cancel orders that misuse an offer.

10. User Responsibilities

When using our website, you agree that you will not:

• Provide false, misleading or fraudulent information.
• Use the website for any unlawful or unauthorized purpose.
• Attempt to hack, disrupt or gain unauthorized access to the website or its systems.
• Place fake or repeated orders without the intention to buy.
• Copy, reproduce or misuse our content, images or branding without permission.

11. Intellectual Property

All content on this website, including the logo, text, graphics, images, layout and design, belongs to Vitals Daily or its licensors and is protected by applicable intellectual property laws. Brand names and product images belong to their respective owners. You may not copy, modify, distribute or use any content for commercial purposes without our written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Vitals Daily is not liable for any indirect, incidental or consequential loss arising from the use of our website or products. This includes loss of data, profits or business, or delays caused by factors outside our control. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these terms removes any rights you have under applicable consumer protection laws.

13. Third-Party Services and Links

We use third-party services such as couriers and payment providers. We are not responsible for their delays, errors or policies, though we will do our best to help resolve any issue. Links to external websites are provided for convenience only and we do not control their content.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

15. Force Majeure

We are not responsible for any failure or delay in fulfilling orders caused by events beyond our reasonable control, such as natural disasters, strikes, transport disruptions, government actions, supply shortages or technical failures.

16. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Pakistan. We encourage you to first contact us so we can try to resolve any concern amicably. If a dispute cannot be resolved, it will be subject to the jurisdiction of the courts of Pakistan.

17. Changes to These Terms

We may update these Terms and Conditions at any time. Changes take effect once they are posted on this page with a new “Last Updated” date. Continued use of the website means you accept the revised terms.