At Vitals Daily, we want you to be completely happy with your purchase. Every product we sell is original and comes from authorized distributors. If something is not right, this policy explains when you can return an item, how to do it, and how refunds work. Please read it carefully before placing your order.

1. Return Window

You may request a return within 7 days of receiving your order. The 7 days are counted from the date the order is delivered to you. Requests made after this period may not be accepted, except for warranty claims, which are covered separately below.

2. Eligible Reasons for Return

You can request a return or replacement in the following cases:

• You received a damaged or defective product.
• You received a wrong item, or the model, color or specification differs from what you ordered.
• The product has missing parts or accessories that were listed with it.
• The product is not working (dead on arrival) when first used.
• The product is not original or does not match the description on our website.

3. Conditions for Returns

To keep the process fair and quick, returned products must meet these conditions:

• The item must be in its original condition, unused and undamaged by the customer.
• All original packaging, boxes, seals, manuals, accessories, free gifts and warranty cards must be included.
• Proof of purchase, such as the order number, must be provided.
• For damaged, defective or wrong items, you must report the issue within the return window and provide clear photos or a short video of the product and its packaging.

4. Items That Cannot Be Returned

For hygiene, safety and security reasons, the following are not eligible for return:

• Products that have been used, opened without a valid reason, scratched, dropped or physically damaged by the customer.
• Products with water damage, burn marks, tampered seals or removed serial/IMEI stickers.
• Items returned without original packaging or accessories.
• Earphones and headphones whose hygiene seal has been broken, unless they are defective.
• Items bought on clearance or special final-sale offers, where this is clearly stated on the product page.
• Damage caused by misuse, wrong voltage, unauthorized repair or software modification.

5. How to Request a Return

Follow these simple steps:

1. Contact our support team within 7 days of delivery and share your order number, the reason for return and photos/video of the product.
2. Our team will review your request and confirm whether it is approved. This usually takes 1 to 3 working days.
3. Once approved, we will guide you on how to send the item back or arrange a pickup, where available.
4. Pack the item securely with all its original contents.
5. After the product reaches us and passes our inspection, we will process your replacement or refund.

Please do not send any item back before your request has been approved, as we cannot take responsibility for unapproved returns.

6. Refund Process

Once your returned product is received and inspected, we will notify you of the result. If approved, the refund is issued as follows:

• Cash on Delivery orders: refunded by bank transfer, JazzCash or Easypaisa to the account you provide.
• JazzCash / Easypaisa payments: refunded to the same wallet used for payment.
• Card payments: refunded to the original card.

Refunds are normally processed within 5 to 10 working days after approval. Depending on your bank or payment provider, it may take a little longer to appear in your account.

7. Replacements

If you prefer a replacement instead of a refund, we will send you a new unit of the same product, subject to stock availability. If the item is out of stock, we will offer you a refund or an alternative of equal value.

8. Shipping Costs on Returns

• If the return is due to our error (wrong, damaged or defective item), we will bear the return and re-delivery costs.
• If the return is due to a change of mind where the item is still unused and eligible, the customer may be responsible for the return shipping cost.
• Original delivery charges are non-refundable, except where the return is due to our mistake.

9. Warranty Claims

All our products are backed by the official brand or distributor warranty, as mentioned on the product page. Warranty claims for faults that appear after the return window are handled under the manufacturer’s warranty terms. Please keep your warranty card and invoice safe. Warranty does not cover physical damage, liquid damage, misuse or unauthorized repairs.

10. Order Cancellation

You may cancel an order before it is shipped, and you will receive a full refund of any amount paid. Once an order has been dispatched, it cannot be cancelled, but you may still return it under the conditions of this policy after delivery.

11. Cash on Delivery Inspection

We encourage you to check the outer packaging of your parcel at the time of delivery. If it looks tampered with or damaged, please let the delivery person know and contact us immediately so we can help you.

12. Changes to This Policy

Vitals Daily may update this Refund and Return Policy from time to time. The version on this page at the time of your order will apply to that order.