Welcome to Vitals Daily. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information so that we can process your orders, deliver your products and give you a smooth shopping experience. The information we collect falls into the following categories:

• Personal details: your full name, phone number, email address and delivery address.
• Order details: the products you purchase, order value, order history, and any notes you add to an order.
• Payment information: the payment method you select (Cash on Delivery, JazzCash, Easypaisa or card). Card details are handled by secure payment providers and are never stored on our servers.
• Technical information: IP address, browser type, device type, operating system, pages visited and time spent on the site.
• Communication records: messages you send us through WhatsApp, email or website forms, so we can resolve your queries properly.

2. How We Use Your Information

We use your information only for legitimate business purposes. These include processing and confirming your orders, arranging delivery through our courier partners, verifying Cash on Delivery orders, and sending you order updates and tracking details. We also use it to handle returns, refunds and warranty claims, to answer your questions and complaints, and to improve our website, product range and customer service. If you subscribe to our newsletter, we may send you information about new arrivals, flash sales and exclusive member discounts. You can unsubscribe at any time.

3. Sharing of Your Information

We do not sell, rent or trade your personal information to anyone. We share it only with trusted parties who help us run our business, and only to the extent needed:

• Courier and delivery partners who need your name, phone number and address to deliver your order.
• Payment service providers who process online payments securely.
• Authorized brand distributors, where required to process a warranty claim.
• Website and analytics providers who help us maintain and improve the website.
• Legal authorities, only when we are required to do so by law or to protect our legal rights.

All of these parties are expected to keep your information confidential and use it only for the service they provide.

4. Cookies and Tracking Technologies

Our website uses cookies, small files stored on your device, to keep items in your cart, remember your preferences, understand how visitors use the site and show relevant offers. You can disable cookies in your browser settings at any time. Please note that some parts of the website, such as the cart and checkout, may not work properly without them.

5. Data Security

We take reasonable technical and organizational steps to protect your information against unauthorized access, loss, misuse or alteration. These include secure checkout, restricted internal access and the use of trusted payment gateways. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We encourage you to keep your account details and passwords private.

6. Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes in this policy, including completing orders, meeting warranty and return obligations, resolving disputes and complying with legal or accounting requirements. After that, your information is deleted or anonymized.

7. Your Rights and Choices

You have control over your information. You may:

• Ask to see the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, subject to legal and order-related requirements.
• Opt out of marketing emails and messages at any time.
• Disable cookies through your browser settings.

8. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us their information, please tell us and we will remove it promptly.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies before sharing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated policy.